Come and visit us: Fore Street, Chard, Somerset, TA20 1EP

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01460 247400

Privacy Policy

Effective Date: [11/09/2023]

At The Lock-Up, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. By accessing or using our website, you consent to the terms described in this policy.

Information We Collect

Personal Information

  • When you contact us via our website, we may collect personal information such as your name, email address, phone number, and physical address.

Automatically Collected Information

  • We may collect non-personal information, including your IP address, browser type, and device information, to improve our website’s functionality and user experience.

How We Use Your Information

We may use your personal information for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To send you relevant information about our services.
  • To improve and personalize your experience on our website.
  • To comply with legal and regulatory requirements.

Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Trusted service providers who assist us in operating our website and delivering our services.
  • Law enforcement agencies, regulatory bodies, or other third parties when required by law.


We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system is completely secure, and we cannot guarantee the absolute security of your data.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience. You can modify your browser settings to disable cookies, but this may limit some features on our website.

Your Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of receiving promotional communications from us.
  • Request a copy of the information we have collected about you.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us at:

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

By using our website after any changes to this Privacy Policy, you acknowledge and agree to the revised terms.